ASSESSMENT OF THE QUALITY OF HUMAN RESOURCES AT ACCOMMODATION BUSINESSES IN LAM DONG PROVINCE

Abstract

The workforce is often considered one of the most important assets of tourism organizations in general. Developing human resources in tourism, especially in accommodation facilities, to meet practical requirements, is a pressing need. This study constructs measurement scales to evaluate the quality of human resources in accommodation businesses in Lam Dong province, based on direct worker surveys. The results show that three factors: knowledge, skills, and attitude, have a significant impact on the human resources of these enterprises. The research also proposes some practical solutions to enhance the quality of human resources at accommodation establishments.