INVESTIGATING THE FACTORS IMPACT ON STUDENTS’ SATISFACTION OF E-LEARNING SERVICE QUALITY IN UNIVERSITY OF ECONOMICS AND TECHNOLOGY FOR INDUSTRIES

Abstract

E-learning service is considered as an indispensable part in this era. This study focuses on identifying some factors having an influence on students’ satisfaction of E-learning services quality in University of Economics and Technology for Industries. The primary data was collected from the participants being 598 Uneti freshmen, 2nd, 3rd, 4th students. Descriptive statistics method, Cronbach’s Alpha test, Exploratory Factor Analysis (EFA), Linear Regression Analysis were applied in this research. The result pointed out that there are 3 factors influencing on students’ satisfaction including in: Curriculumn and support services, Assessments, Library system and materials. From this result, the author made some suggestions for enhancing students’ satisfaction of E-learning in Uneti.